At this point Windows 10 should detect and reinstall the audio driver automatically. Restart your computer and go back to Device Manager.Ĭlick the Scan for hardware changes button. Right-click the controller and select Uninstall.ĭo not check the “Delete the driver software for this device” option and confirm the deletion by clicking OK. If this is the problem, you’ll probably see a yellow exclamation mark. Use the Windows Key + X keyboard shortcut to open the Power User menu and select Device Manager.Įxpand Sound, video and game controllers, and select Realtek I2S Audio Codec. The audio driver on Surface 3 is perhaps the most common source of the problem, in which case you will have to manually uninstall and reinstall again. Once you have covered the basic troubleshooting steps, you can try the following solutions: 1. Reinstalling audio adapter driver
You can check for updates going to Settings > Update & security > Windows Update and tapping the Check for updates button.